REFUND POLICY
Effective Date: [2025]
At Umai Restaurant, we take pride in preparing fresh, high-quality dishes. We want every guest to enjoy their experience. This Refund Policy explains how we handle cancellations, refunds, and adjustments.
1. Dine-In Orders
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Once food has been prepared and served, we generally do not offer refunds.
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If there is an issue with your meal, please notify a staff member immediately, and we will do our best to correct it on the spot.
2. Takeout and Delivery Orders
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Orders placed for takeout or delivery cannot be refunded once they are prepared.
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If an error occurs on our part (incorrect item, missing item, quality issue), please contact us within the same day of purchase. We will provide a replacement item or, at our discretion, issue a refund.
3. Online Orders
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Payments for online orders are processed securely through third-party providers.
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Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
4. Cancellations
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Reservations may be canceled without penalty up to [X hours] before the reservation time.
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Online or phone orders may be canceled within 15 minutes of placing the order, provided preparation has not yet begun.
5. Contact for Refunds
If you believe you are eligible for a refund, please contact us directly: